About Us
We started JRTFiber by JRT IT Solutions with a simple goal: To provide fast and reliable
internet for all. Our journey is driven by a commitment to enhance
connectivity and support our community through every challenge and
opportunity.
Founded in 2020 and based in Pasig City, JRT IT Solutions was
established to redefine how technology serves both homes and businesses.
Our founder, identified the growing demand for
dependable internet and security services. With extensive experience in
Information Technology and project management, He set out to provide topquality
connectivity and innovative solutions that genuinely benefit our clients.
Our journey has been marked by steady growth and a commitment to
improvement. In 2023, we introduced JRTV, enhancing the value of our internet
plans with added entertainment options. By 2024, we expanded our reach to
serve more areas, underlining our dedication to supporting a broader
community. At JRT IT Solutions, we focus on delivering outstanding service and
cultivating strong relationships. Looking ahead, we’re excited to keep making a
meaningful impact and consistently exceed your expectations.
Mission
Our mission is straightforward: to provide exceptional internet and smart solutions tailored to your needs, going beyond your expectations. We’re dedicated to delivering reliable service and fostering strong relationships, ensuring you stay connected and succeed in everything you do.
Vision
We dream of a future where every corner of our community enjoys seamless connectivity and reliable technology. We aim to bring people and businesses together, creating opportunities and fostering growth through our cuttingedge services.
More Info
Our Services
Enjoy unparalleled download and upload speeds that effortlessly handle everything from 4K streaming and online gaming to large file transfers and seamless video conferencing. Our plans are engineered to keep you ahead of the curve.
WiFi Settings Tutorial
For more information about our services click the "CLICK HERE" button. Learn how to set up and maximize our services with our step-by-step guides. "CLICK HERE".
SUBSCRIPTION PLAN
Upgrade to the future of internet with us now, we are bringing you blazing-fast, ultra-reliable fiber optic internet designed to keep up with your every digital demand, whether its for work, study, or entertainment.
Frequently Asked Questions
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How to apply?
Just click the register button and fill out our application form.
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How long does installation take?
Installation is typically completed within 1–2 business days after application approval, subject to technical assessment and area availability. Installer will call or message you on the day of the installation.
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What areas do you serve?
Alley 1 Alley 2 AV. Cruz Balimbing St. Bornay Daang Paa Dalandan St. Durian St. Ipil St. Ismar Jabson Krovha M. Castillo Mangga Ave. Mansanas St. Melon St. N. Cuevas St. Nabsala Pag-Asa P. Visitacion St. Paulino St. Piña St. R. Castillo R. Tatco St. Rambutan St. San Pedro Sarinas Sixto Cuevas Ave. Sikap Suha St. Talisay Ugong
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Mode of payments
We accept payments through online banking, mobile payment apps, and other approved payment partners. Click payment channels to see all payment options.
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How to upgrade/downgrade my plan?
You have to be an existing customer and have an account here. On member page just click Plan Upgrade
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How to change my Wi-Fi Password?
Just visit this link: Tutorial on how to change your WiFi Name & Password
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How to login JRTV
Just visit this link: Tutorial on how to login JRTV
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Service Outages & Repairs
How do I report a service outage? You may report service outages through our hotline or official customer service channels. Click check outages to see if there is current service outage in your area or message us via fb page for further assistance. How long does it take to restore service? Minor issues are typically resolved within 24 hours. Major outages may take longer depending on the cause and scope of the problem. Will I be notified about scheduled maintenance? Yes. Scheduled maintenance and service interruptions are announced through official channels and you will received an sms via your registered mobile numbers so please make sure your contact details are updated. To update your contact details please update here or message us via contact us.
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Service Requests
How do I request a service repair or technician visit? You may request a repair or technician visit by contacting customer service. A schedule will be provided based on availability or message us via contact us for further assistance. Is there a fee for service repairs? Service repairs due to provider-related issues are generally free. Repairs caused by customer-owned equipment or internal wiring may be subject to fees.
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Relocation & Disconnection
How do I request service relocation? You may request Relocation via relocation form and subject to service availability at the new address. For further assistance you may message us at contact us How do I request permanent disconnection? Permanent disconnection requests must be submitted through the Customer Service email at support@jrtfiber.com. Requests will be subject to verification by the Customer Service team, so please ensure that valid contact numbers are indicated in the request letter. For further assistance, you may message us at contact us
Contact
Address:
Pasig City Metro Manila, Philippines
Email:
support@jrtitsolutions.com
Contact:
09761334382

